One
Solo IT support and small businesses
$20/mo · concurrent technician
- 1 concurrent session
- 10 unattended devices included
- Unlimited instant (code-based) support sessions
- File transfer, clipboard, chat
- Elevation (UAC) and remote restart
Pricing
What you pay for is how many technicians can give support at the same time. If you have ten technicians but at most three connect at once, you buy three licenses.
Solo IT support and small businesses
$20/mo · concurrent technician
Resellers, IT service firms and multi-branch companies
$35/mo · concurrent technician
Busy help desks and managed service providers
$45/mo · concurrent technician
You don’t pay separately for each machine you install the agent on. In most competing products a "managed device" is its own line item and the invoice grows with the device count; a VizzDesk invoice changes only with the number of technicians working at the same time.
14-day free trial — we don't ask for a credit card. Nothing is charged automatically when the trial ends; if you want to continue, you pick a plan in the panel.
Prices are in US dollars and exclude applicable taxes; your invoice is issued with the applicable tax added.
| Feature | One | Standard | Premium |
|---|---|---|---|
| Monthly price (per concurrent technician) | $20 | $35 | $45 |
| Concurrent sessions per technician | 1 | 3 | 10 |
| Unattended devices | 10 | Unlimited | Unlimited |
| Technician accounts | 1 | Unlimited | Unlimited |
| Instant (code-based) support sessions | Unlimited | Unlimited | Unlimited |
| File transfer · clipboard · chat | Yes | Yes | Yes |
| Elevation (UAC) · remote restart | Yes | Yes | Yes |
| Multi-monitor · privacy screen | Yes | Yes | Yes |
| Group and permission-scope management | — | Yes | Yes |
| Remote command execution | — | Yes | Yes |
| Session recording | — | On the roadmap | On the roadmap |
| Two-step verification · audit log | Yes | Yes | Yes |
Running it on your own server? The plans above are for our hosted setup. The on-premise installation is a separate option with its own scope — see the self-hosted page.
Frequently asked
It is the number of technicians who can run support sessions at the same time. Technician accounts are unlimited on Standard and Premium; what you pay for is how many of those accounts can be connected simultaneously. If a team of ten works in shifts with at most three connected at once, three licenses are enough.
No. The trial is 14 days, no card details are requested, and nothing is charged automatically when it ends. If you want to continue, you pick a plan in the panel and pay.
Payments are made by credit card over the secure infrastructure of a licensed payment provider; your card details never touch our servers. A legal invoice is issued for every payment. Prices are in US dollars.
You can cancel from the panel with one click; the cancellation takes effect at the end of the paid period, and the service continues unchanged until then. Refund terms are provided to you in writing before purchase.
Yes. You can raise or lower the number of concurrent technicians at any time and switch between plans. Increases apply immediately; decreases take effect at the end of the period.
Opening a trial account takes a few minutes. We don't ask for a card, and we don't require a sales call.
No credit card required · Setup help is free · Cancel anytime